FAQs

a doctor scanning the feet of the patient for orthotic using a device

Your Frequently Asked Question's

Podiatrists are university-qualified health professionals who specialise in assessing and treating conditions of the feet and lower limbs. They manage a wide range of issues, including diabetes-related foot care, heel pain, nail surgery, and general nail and skin treatments.

We offer a comprehensive range of podiatric services, including treatment for diabetes-related foot care, heel pain, nail surgery, custom orthotics, and general nail and skin care. Our team is equipped to handle various conditions affecting the feet and lower limbs.

During your initial consultation, we will conduct a thorough assessment that includes reviewing your medical history and performing an examination to diagnose the cause of your pain or injury. Based on this evaluation, we will create a personalised treatment plan. This plan may involve options such as taping, advice, imaging, custom orthotics, nail trimming, and other treatments tailored to your needs.

A referral is not necessary unless your treatment is part of an Enhanced Primary Care (EPC) plan or if you are a returned service veteran with a Gold or White Card.

Yes, our clinic is equipped with HICAPS and online Medicare claiming facilities, allowing you to make on-the-spot claims at the time of your appointment.
Coverage varies by health fund and individual policy. We recommend contacting your health fund directly to confirm your benefits for podiatry services and any applicable rebates.

Wear comfortable clothing and shoes that are easy to remove and bring the shoes you currently use.Please also bring any relevant referral forms, as well as any x-rays or scans related to your condition. If you have previously been prescribed orthotics, we recommend bringing them along as well.

If you need to cancel or reschedule, please notify us as soon as possible. We ask for at least 24 hours’ notice to allow us to offer the appointment slot to another patient. You can contact us by phone or sms to make any changes.

Yes, our clinic is fully accessible, with facilities designed to accommodate patients with mobility challenges. If you have any specific accessibility needs, please let us know ahead of your visit.

Have more questions? Contact our team.